SM Entertainment must pay an additional 10% of the ticket price as compensation for indefinitely postponing its concert from last year.
On the 17th, Chairman Kim Hak Geun of the Consumer Dispute Arbitration Committee stated, “The verdict of paying an additional 10% of the ticket price, along with a full refund, as compensation for the indefinite postponement of the ‘SM TOWN LIVE ’09 Concert’ has been given its final approval.”
Therefore, the 792 consumers who filed this complaint can now receive an additional 10% of the ticket price as compensation from SM Entertainment and Dream Maker Entercom. The money will be distributed by Dream Maker from the 21st.
The Consumer Dispute Arbitration Committee is also allowing consumers who could not participate in the legal dispute to receive compensation as well and they may do so by submitting a Compensation report to the companies in question.
When a verdict from the committee receives its final approval, it holds equal validity as a judicial decision. If the set verdict is not carried out by the defendant, the Seoul District Courts have the power to force the action to occur.
The full ticket price of the ‘SM TOWN LIVE ’09 Concert’ has already been refunded to all ticket buyers by SM Entertainment and Dream Maker Entercom.
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